Chief Knowledge Officer
John Lewis, Ed.D. is a leadership speaker and coach, and is the founder and president of Explanation Age LLC, a management consulting company that focuses on thought leadership, organizational change, and knowledge management. He is a Knowledge Management Faculty Associate at Kent State University, a member of The International Institute for Knowledge and Innovation, and an independent certified leadership Coach, Teacher and Speaker with The John Maxwell Team. John has delivered a Keynote presentation at the International Conference on Interdisciplinary Research Studies, a Masters Series presentation at the International Society for Performance Improvement conference, and a Thought Leader presentation at the Canadian Society for Training and Development conference. John holds a Doctoral degree in Educational Psychology from the University of Southern California, with a dissertation focus on mental models and decision making. John is the author of “The Explanation Age” and “Story Thinking,” which provide tools for the coming age of knowledge and decision transparency, with implications for Business, Education, and Governments. New methods are presented to facilitate strategic management, thought leadership, learning strategies, collaborative decision making, and conflict resolution.
Thursday, May 19
US/Eastern from 11 :45 AM to 12 :10 PM ( 25 mins )
[Main Stage] Improve Self-Service with SmartFAQs Powered by AI
Frequently Asked Questions (FAQs) are found on many websites to provide precise answers instead of just a list of documents in search results. But they are time-consuming to manually produce, the answers get out of sync with other website content, and they rarely address more than 10% of customer questions. But now we can reduce support calls and automatically generate FAQs using AI.
Join this session to learn:
- How to improve customer engagement on your website by providing smart answers
- How SmartFAQs can automatically generate content-rich questions and answers from your existing content
- How to stop manually creating answers, duplicating answers, and providing different answers