Digital Experience Summit is the conference series for customer experience leaders in the digital space for 8 years. In this accelerated reality, explore the endless possibilities in this new world of digitally fluent customers, expecting personalized experiences in an omnichannel world.

In a series of virtual presentations with live interactions, we’ll build on the knowledge gained after a season of unprecedented change. We’ve learned the importance of making the right connections – in our technology networks, across our silos and in our thinking. Now, let’s reassess our models, tools, and assumptions by focusing on the increasingly adaptive customer landscape.  Be positioned for growth in the new customer age. Guide a customer-centric culture with the right KPIs and silo-busting practices.

In this 2-day virtual experience, thought leaders, subject matter experts and in-the-weeds practitioners will share the engines of their success to building digital customer experiences using the latest data and insights applications, and strategic reimaginings for optimized digital experience programs leading the way in customer growth, retention and profitability.

Topics may include:

• CX strategy and marketing priorities for 2022
• Customer listening and expanded Voice of Customer
• Contact center optimization using AI and predictive analytics
• CX strategy, CDPs and the customer conundrum
• Data privacy v. personalization: first-party data, cookies
• Game-changing solutions: composable DXP, low-code and more