Agenda

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Tracks at a Glance

VoC & Customer-Driven Design

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

Platforms, Stacks & Operational Success

Topic include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales

Artificial Intelligence & Data Layers

Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies

Analytics, Personalization & Optimization

Topics include: customer journey mapping, micro-moments, applied neuroscience in customer experience design

Super Early Bird!

Save $500 on your DXS19 passes!
Use the extra money for happy hour.

Register Now

 

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 10:30

Workshops

Join interactive, deep-dive workshops with digital CX leaders that include practical tactics to take back to your team, the latest research on customer engagement and activities to help make sense of the current digital ecosystem.

Speakers
TBA

8:30 to 10:30

TBA

Analytics, Personalization & Optimization

10:30 to 11:00

Morning Coffee & Networking Break

10:30 to 11:00

11:00 to 13:00

Workshops

Join interactive, deep-dive workshops with digital CX leaders that include practical tactics to take back to your team, the latest research on customer engagement and activities to help make sense of the current digital ecosystem.

Speakers
TBA

11:00 to 13:00

TBA

Analytics, Personalization & Optimization

13:00 to 14:00

Birds of a Feather Lunch

13:00 to 13:45

14:00 to 16:00

Workshops

Join interactive, deep-dive workshops with digital CX leaders that include practical tactics to take back to your team, the latest research on customer engagement and activities to help make sense of the current digital ecosystem.

Speakers
TBA

14:00 to 16:00

TBA

Analytics, Personalization & Optimization

17:00 to 18:30

DX Summit Welcome Reception

17:00 to 18:30
Tracks at a Glance

VoC & Customer-Driven Design

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

Platforms, Stacks & Operational Success

Topic include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales

Artificial Intelligence & Data Layers

Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies

Analytics, Personalization & Optimization

Topics include: customer journey mapping, micro-moments, applied neuroscience in customer experience design

Super Early Bird!

Save $500 on your DXS19 passes!
Use the extra money for happy hour.

Register Now

 

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 9:30

Morning Keynote

How do real organizations create meaningful digital customer experiences? The DXS18 keynotes share inspiration, case studies and how customer-centricity works in real life.

Speakers
TBA

8:45 to 9:15

Keynote Room

VoC & Customer-Driven Design

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital customer experience technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

Speakers

9:45 to 10:45

Innovation Garden

Platforms, Stacks & Operational Success

10:45 to 11:00

Morning Coffee & Networking Break

10:45 to 11:00

11:00 to 12:00

Breakout Sessions

The Digital Customer Experience Summit (DXS) team will have a selection of high-impact sessions here for you shortly. Take a deep dive into actionable content from one of our five main conference agenda tracks.

Speakers
TBA

11:00 to 12:00

TBA

12:00 to 13:00

Birds of a Feather Lunch

12:00 to 13:00

13:00 to 13:45

Birds of a Feather Lunch

13:00 to 13:45

14:00 to 15:00

Breakout Sessions

The Digital Customer Experience Summit (DXS) team will have a selection of high-impact sessions here for you shortly. Take a deep dive into actionable content from one of our five main conference agenda tracks.

Speakers
TBA

14:00 to 15:00

TBA

15:15 to 16:15

Breakout Sessions

The Digital Customer Experience Summit (DXS) team will have a selection of high-impact sessions here for you shortly. Take a deep dive into actionable content from one of our five main conference agenda tracks.

Speakers
TBA

15:15 to 16:15

TBA

16:15 to 16:30

Afternoon Coffee & Networking Break

16:15 to 16:30

16:30 to 17:15

Afternoon Keynote

How do real organizations create meaningful digital customer experiences? The DXS18 keynotes share inspiration, case studies and how customer-centricity works in real life.

Speakers
TBA

16:45 to 17:15

Keynote Room

Artificial Intelligence & Data Layers

17:30 to 19:30

Evening Reception

Join your fellow DX Summit attendees for cocktails and passed hors d’oeuvres. Sponsored by Usabilla

Speakers

17:15 to 19:00

Innovation Garden

Tracks at a Glance

VoC & Customer-Driven Design

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

Platforms, Stacks & Operational Success

Topic include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales

Artificial Intelligence & Data Layers

Topics include: artificial intelligence, customer experience ecosystem, customer data management, gdpr, customer data platform success and strategies

Analytics, Personalization & Optimization

Topics include: customer journey mapping, micro-moments, applied neuroscience in customer experience design

Super Early Bird!

Save $500 on your DXS19 passes!
Use the extra money for happy hour.

Register Now

 

7:30 to 8:30

Breakfast and Check-in

7:30 to 8:30

8:30 to 9:30

Morning Keynote

How do real organizations create meaningful digital customer experiences? The DXS18 keynotes share inspiration, case studies and how customer-centricity works in real life.

Speakers
TBA

8:45 to 9:15

Keynote Room

VoC & Customer-Driven Design

9:45 to 10:45

Innovation Spotlights

See the latest and greatest in digital customer experience technology and platforms. Engage in small groups with innovative technologies as they’re applied to real organizations.

Speakers

9:45 to 10:45

Innovation Garden

Platforms, Stacks & Operational Success

10:45 to 11:00

Morning Coffee & Networking Break

10:45 to 11:00

11:00 to 12:00

Breakout Sessions

The Digital Customer Experience Summit (DXS) team will have a selection of high-impact sessions here for you shortly. Take a deep dive into actionable content from one of our five main conference agenda tracks.

Speakers
TBA

11:00 to 12:00

TBA

12:00 to 13:00

Birds of a Feather Lunch

12:00 to 13:00

13:00 to 14:00

Breakout Sessions

The Digital Customer Experience Summit (DXS) team will have a selection of high-impact sessions here for you shortly. Take a deep dive into actionable content from one of our five main conference agenda tracks.

Speakers
TBA

13:00 to 14:00

TBA

14:00 to 14:15

Afternoon Coffee & Networking Break

14:00 to 14:15

14:15 to 15:00

DX Case Study

Learn from real stories and real organizations that saw successes in the digital customer experience ecosystem. More information is coming soon!

Speakers
TBA

14:15 to 14:30

Keynote Room

Platforms, Stacks & Operational Success

Afternoon Keynote

How do real organizations create meaningful digital customer experiences? The DXS18 keynotes share inspiration, case studies and how customer-centricity works in real life.

Speakers
TBA

14:30 to 15:00

Keynote Room

Artificial Intelligence & Data Layers

DX Summit Farewell

Join the DX Summit team in final words and get more information and details on DX Summit 2020.

Speakers
Brice Dunwoodie of Simpler Media / CMSWire

15:00 to 15:15

Keynote Room

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