FAQs

Registration

There is NO COST to register and attend. By completing our FREE registration form, you will have access to all live AND on-demand content presented as part of this conference series.

No, there’s no deadline. You can register online at anytime to join live sessions in-progress or watch the on-demand programming.

Yes, most sessions will be made available for you to access on-demand immediately following the initial live broadcast, and remain available for a period of 30-days. There may be a few exceptions from time-to-time based on the speaker’s willingness to archive their content.

NOTE: You must be registered for the event to access both the live and on-demand content.

A confirmation email is sent automatically from the system upon the successful completion of your registration. However, these emails often get caught by corporate spam filters. Have you checked your junk folder?

Click Here to sign-in and view or modify your existing registration. 

This registration agreement includes and incorporates by reference the Privacy Policy/Terms of Use posted on the event website. You may also request a copy of the posted Registration Terms and Conditions, as well as the Privacy Policy/Terms of Use, by contacting info@dxsummit.com.

AGE LIMITATION 

Attendees must be at least 18 years of age to attend DX Summit, but attendees must be 21 years of age to attend the evening networking receptions. Requests for any exception to this term must be made in writing to Conference Management.
 

PHOTOGRAPHY, AUDIO AND VIDEO RECORDING 

Some of the sessions at DX Summit may be recorded. By participating, you acknowledge and agree that DX Summit reserves the right to use images and video captured during the Conference with your photograph and/or likeness in future marketing or promotional materials without any further approval from you or any payment to you.
 
Participants may not record or broadcast audio or video of sessions at DX Summit.
 

PERMISSION TO CONTACT 

By registering to attend this free virtual conference series, you give SMG permission to share your contact information and e-mail address with its sponsors and partners. You may be asked to complete a form at sponsor virtual booths and/or virtual session rooms, but please note completing those forms is optional. When completing a form presented by exhibitors and/or sponsors during DX Summit, you are opting-in to receive communications from that entity. You will be subject to their communications and privacy policy and must opt-out with them directly.
 

SOLICITING

Suitcasing or out-boarding is prohibited at DX Summit. We reserve the right to remove any individual from DX Summit if they are reported to be soliciting within the confines of the virtual event spaces and are not a DX Summit sponsor or exhibitor. We encourage general conference attendees not to listen to a sales pitch from a non-sponsor or exhibitor and request notification if a solicitation is suspected. 
 

ADMITTANCE 

In our sole discretion, without refund, we reserve the right to refuse admittance or expel from the Conference anyone that we determine is behaving in a manner that could be disruptive to the Conference or any other attendee. 
 

CODE OF CONDUCT 

DX Summit participants are expected to behave professionally. All attendees, speakers, sponsors and volunteers at the Conference are required to agree with a code of conduct that ensures a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. In the sole discretion of DX Summit organizers, we reserve the right to refuse admittance to or expel from the Conference, without refund, any person or persons that are determined as behaving in a manner that could be disruptive to the Conference or any other attendee.

 

PERSONAL PROPERTY 

DX Summit accepts no responsibility for loss or damage to personal property.
 

AGENDA 

DX Summit reserves the right to make any necessary changes to the agenda. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of a presentation topic or speaker.
 

PRIVACY STATEMENT 

For information about our privacy policy, see: https://www.simplermedia.com/policies/privacy-policy/. The views expressed by any Conference attendee, speaker, exhibitor or sponsor are not necessarily those of DX Summit, CMSWire, Reworked or Simpler Media Group. All conference attendees, speakers, exhibitors and sponsors are solely responsible for the content of any and all individual or corporation presentations, marketing collateral, advertising and online Web content. 

Virtual Event Hub

You may log in to the Virtual Event Hub here: hub.dxsummit.com

If you forgot or have not already set a password, please click here and follow the prompts to create a new one. A valid password is required to log in to the Virtual Event Hub.

Agenda & Sessions​

Keynotes

Keynotes are our most-anticipated speakers. They are some of the brightest and most inspiring minds in business, leadership, tech, and culture.

Panel Discussions

Moderated by an editor of CMSWire, these interactive conversations will feature contributions a from diverse collection of industry practitioners.

Breakouts

Breakout sessions will arm you with all the tactical know-how you need to do your job even better.

Networking

Join your peers for intimate birds of a feather networking sessions and a fun happy hour event that will connect you with the best of the best at the industry’s most exclusive gathering of digital CX professionals.

(Track 1)  DESIGN: A 2020+ Customer Experience

Design a human-centered digital experience practice, with a holistic focus on your users and their journeys.

  • Re/Building your customer personas
  • Mapping the customer journey through a changing landscape
  • Key applications of design thinking
  • User experience for omnichannel environments
  • Driving innovation through VoC technologies and customer success metrics

Audience:

CX and UX professionals, with titles that include Head of User Experience, Customer Experience Strategist, VoC Lead, Senior Product Manager, Marketing Manager, Product Designer, Customer Success Manager, Product Owner

(Track 2)  BUILD: Tech Platforms + Fitness

Build an omnichannel tech stack that powers the organization to activate new services and growth, and strengthens digital capabilities.

  • Understanding CDPs, WCMs and DXPs
  • Building the optimal MarTech stack
  • Vendor decisioning: effective selection and management solutions
  • Transforming to microservices
  • Taking the plunge: AI, ML and NLP deploymentL

Audience:

IT management and solution architects, with titles that include Chief Technology Officer, Chief Marketing Officer, VP of Technology Platforms, VP of Marketing, Business Systems Architect, Senior Engineering Manager, Enterprise Architect, Director of MarTech

(Track 3)  INTEGRATE: Connecting People, Processes + Platforms with Excellence

Lead championship-quality teams, structure processes more effectively and drive strategic execution with a CX mindset that conquers legacy systems.

  • Structuring a CX dream team
  • Enterprise adoption: planning and performance measurement
  • Conquering silos to create a customer-centric culture
  • Application of agile methodologies in digital experience operations
  • Engaging a distributed workforce through lean times and rapid change

Audience:

Strategy, IT, operations, marketing, HR, CX/UX, design and communications leaders with titles that include SVP of CX Operations, Head of Strategy, Head of Digital, CTO of Marketing, CMO, Chief Digital Officer, Head of Market Enablement, SVP of Operations, Marketing/Sales/CRM Operation Leads

(Track 4)  OPTIMIZE: Activating Data + Analytics

Rev up your DX engine and activate data to deliver new performance results through analytics optimization and DX tuning.

  • Personalization, prediction modeling and attribution for ROI impact
  • KPI measurement and management
  • Digital behavioral analysis to reduce customer friction
  • Balance and alignment of VoC programs cross-enterprise

Audience:

Strategy, IT, operations, marketing, HR, CX/UX, design and communications leaders with titles that include Senior Director, Design Analytics, Market Science + CX Analyst, VP of Consumer Insights, Senior UX Strategist

(Track 5)  INNOVATE: Growth through Evolution

Identify the next opportunities to evolve as an organization, learn to grow and apply organizational ingenuity that builds revenue streams, revamp as your enterprise DX matures. 

  • Strategize for next steps in AI, ML and NLP
  • Engage CX champions and sponsors to drive systemic improvements
  • Take a step back for a macro look at the future state of digital experience
  • Grow the creative strategic functions of your business for continuous evolvement
  • Participate in guided action planning and create a roadmap for what’s ahead

Audience:

Enterprise leaders and business strategists with titles that include Chief Experience Officer, Director of Strategic Projects, Head of Transformation

Yes! All of the sessions will be recorded and will be made available to conference registrants to access post-event.

*Note: Not all presenters allow us to stream or post video recordings of their presentation.

Yes, we will post PDF copies of all speaker PPT decks within the Virtual Event Hub. These are accessible to event participants only. 

*Note: Not all presenters allow us to post copies of their presentation.

If you are interested in speaking and think you would be a good fit for our agenda, please submit speaking samples, an abstract and contact information via our speaker application process.

General Info

About DX Summit

The quarterly DX Summit virtual conference series gathers an elite group of enterprise-level customer experience leaders to discover the latest digital CX trends, best practices and research.

A Community That Cares

Join a smart, friendly community devoted to putting best practices, CX trends and key technologies into action. With high-impact sessions and fun networking hours, DX Summit is the best place to find like-minded peers from major organizations working towards the same goals.

Interact directly with speakers and attendees alike to help solve customer experience challenges together.

No intimidation. No exclusivity. Just friendly insights.

Informed by 14 Years of Experience

The DX Summit agenda is informed by CMSWire’s diverse community of thought leaders and 14 years of reporting in the digital customer experience field. The DXS Advisory Board also provides important perspective on current digital workplace trends and challenges.

Get ready for interactive learning, innovative solutions and the latest digital CX insights.

Over three days, deep dive into real digital workplaces through engaging workshops, case studies and deep dive sessions. Whether your focus is digital experience strategy, voice of the customer, analytics, AI and machine learning or the newest technology platforms … DX Summit will give you the latest on modern digital CX trends.

The DX Summit speakers represent the most informed analysts, practitioners and technologists working in modern customer experience including speakers from organizations such as MIT, Hyatt, Fast Company and Nike.The quarterly DX Summit virtual conference series gathers an elite group of enterprise-level customer experience leaders to discover the latest digital CX trends, best practices and research.

DX Summit is produced by Simpler Media Group, Inc. (“SMG”), the parent company of CMSWire and Reworked

CMSWire is read by over 3 million influential digital and marketing executives a month. Our daily updates keep you in the know about digital customer experience, digital workplace technologies and practices, and the latest on intelligent information management.

Reworked is our latest digital publication covering the r/evolution of work. How we work, where we work and how work gets done has undergone a dramatic transition in recent years, but that evolution has now gone into hyper-drive. Reworked is dedicated to covering the people, the culture, the technology and the infrastructure that makes up our quickly evolving workplaces.

DX Summit was launched in 2015 and has been held annually each fall since then.

Due to the ongoing global pandemic, for 2021 we have decided to present DX Summit as a virtual conference series. You will have an opportunity connect and learn from a community of your peers during our winter, spring, summer and/or fall sessions.

DX Summit is the premier industry event for corporate or government leaders in digital transformation, analytics and optimization managers, customer experience and VoC owners and teams working in producing high-quality digital content.

Sample job titles may include: 

Roles Include: Chief Communications Officer, CMO, CIO, CTO, Chief Customer Officer, Chief Design Officer, Chief Digital Officer, EVP/SVP/VP/Director/Head of/Chief: Communications, Customer Engagement, Customer Experience (CX), Digital Marketing, Marketing, Digital & Omnichannel, Digital Experience, Digital Engagement, Digital Transformation, Digital Strategy, Customer Experience, Strategy, Innovation, Customer Retention, Customer Care, E-commerce, Community, Insights & Analytics, Analytics, Customer Analytics, Product Design, Retail Experience, User Experience

Please visit our sponsorship page to learn more. Complete the information request form and a member of our sponsorship sales team will be in touch with more details.

If you are interested in speaking and think you would be a good fit for our agenda, please submit speaking samples, an abstract and contact information via our speaker application process.

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