As vice president of research, Sarah holds overall responsibility for CMSWire INSIGHTS and Reworked INSIGHTS research design and implementation. She leads the internal and client-driven research practice in the areas of customer experience, marketing leadership, customer data management, employee experience, digital workplace, learning and development and modern HR leadership. Sarah has 20+ years of experience designing and communicating original research across a broad range of technology, HR and L&D topics. Prior to her current role, Sarah led the research division at Human Capital Media for 8 years, overseeing the LearningElite benchmarking program and all in-house and custom research for Chief Learning Officer and Workforce brands.
Thursday, October 27
US/Eastern from 11 :00 AM to 11 :25 AM ( 25 mins )
[Welcome and Keynote Address] 7th Annual State of Digital Customer Experience
Join Sarah Kimmel, VP of Research, as she presents emerging trends and key takeaways from our 7th annual State of the Digital Customer Experience Report, including:
Main Stage
Engage today's top digital customer experience executives.
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