Virtual Conference – May 2022

NextGen Customer Service Excellence

Today’s customer experience innovators excel at multi-generational, digital-centric, data-integrated service centers. Learn from the leaders at DX Summit ‘22.

Digital Experience Summit Virtual Executive Summit: May 18-19, 2022

Learn from leaders who are accelerating positive business growth through best-in-class customer service, intelligent automation, CDPs, modern chatbots, conversational assistants and personalized engagement.

Topics will include:

  • Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More

  • Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points

  • The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World

  • Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch

  • Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022

Q2 Session Now Available On Demand

Event Registration

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Spring Session Starts May 18, 2022


Series Schedule & Agenda

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