Thursday, May 27
US/Eastern from 12 :15 PM to 12 :40 PM ( 25 mins )
[Panel] A Perfect Match: Customer, Business and Technology in Alignment
Enabling a seamless customer journey is the holy grail of a modern DX stack. To produce that external experience, organizations must first align their internal operations, overcome silos and effectively collaborate across departments to select, build and execute using the right tech. In this discussion, panelists will share how they’ve aligned business needs and tech selection, how they’ve operationalized customer centricity, and the outcomes in customer experience and agility that are proving successful in their enterprises.
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