Speaker

Sean Albertson

Sean Albertson

Head of Client Experience Measurement & Analytics
Charles Schwab & Co., Inc.
Sean Albertson is the Head of Client Experience Measurement & Analytics at Charles Schwab. Sean and his team provide analysis and actionable insights to leaders within the Investor Services, Advisor Services and Digital Services business units. In addition to traditional survey and research, Sean drives journey & text analytics strategies across Schwab’s contact channels.
SEAN'S SESSIONS

Wednesday, May 18

US/Eastern from 12 :55 PM to 1 :25 PM ( 30 mins )

[Panel] The VoC Playbook: Listening to the Customer Experience at Every Touchpoint

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