Sean Albertson

CXO - CX4ROCKS

(formerly CX Analytics at Charles Schwab)

Sean Albertson is the founder and chief experience officer at CX4ROCKS LLC. He has been a customer experience leader for over 20 years, helping leading companies like Charles Schwab, T-Mobile and others in telco and financial services create great experiences for their customers. As a professional speaker, coach and consultant, he specializes in the intersection of survey programs, operational metrics, text and journey analytics with the use of artificial intelligence to bring out the power of those programs.

SEAN'S SESSIONS

Friday, October 29

US/Eastern from 12 :15 PM to 1 :00 PM ( 45 mins )

WATCH NOW

[Awards] 2021 CMSWire CX Leader of the Year Award

Hear from each of our five Customer Experience Leader of the Year award finalists. Then, stay tuned for the announcement of our 2021 Customer Experience Leader of the Year, and remarks by our winner!

Speaker

Sean Albertson

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