Speaker

Rich Hein

Rich Hein

EIC
SMG
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their Director of Audience Development and Senior Managing Editor of CIO.com. Prior to that, he was a Managing Editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.
RICH'S SESSIONS

Wednesday, October 26

US/Eastern from 11 :00 AM to 11 :45 AM ( 45 mins )

[Welcome and Opening Keynote] Extending the Customer Experience through the Possibilities of Augmented Reality

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Thursday, October 27

US/Eastern from 11 :00 AM to 11 :25 AM ( 25 mins )

[Welcome and Keynote Address] 7th Annual State of Digital Customer Experience

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Thursday, October 27

US/Eastern from 12 :20 PM to 12 :55 PM ( 35 mins )

[Awards Show] Meet our Finalists & 2022 CX Leader of the Year Winner Announcement

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