Speaker

Rich Hein

Rich Hein

EIC
SMG
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their Director of Audience Development and Senior Managing Editor of CIO.com. Prior to that, he was a Managing Editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.
RICH'S SESSIONS

Wednesday, February 16

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Welcome and Opening Keynote] Unlocking the Full Power of the Customer Experience

Sponsored By

Main Stage

Wednesday, February 16

US/Eastern from 1 :00 PM to 1 :30 PM ( 30 mins )

[Discussion] Successful Strategies for Customer Listening

Panel Discussion

Thursday, February 17

US/Eastern from 1 :05 PM to 1 :30 PM ( 25 mins )

[Panel] Effectively Leveraging Insights to Increase Customer Activity

Panel Discussion

Thursday, February 17

US/Eastern from 1 :35 PM to 2 :10 PM ( 35 mins )

[Closing Keynote] AI Prediction with Human Judgment

Main Stage

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