Gene Sutch

Gene Sutch

Director, Revenue Strategy and Analysis
Metropolitan Washington Airports Authority
Gene Sutch is the Director, Revenue Strategy and Analysis at the Metropolitan Washington Airports Authority (MWAA) where he is responsible for Business Intelligence analytics for Customer Feedback, Shopping and Dining, Ground Transportation and Aviation Statistics focusing on enhancing the customer experience and increasing non-airline revenue for Reagan National and Dulles international airports. His responsibilities also include developing and implementing revenue enhancement strategies, and tracking, analyzing and forecasting non-airline revenue, air traffic and passenger flow analytics. Prior to working at MWAA, Gene was an executive at the United States Postal Service he was responsible for business analytics and managing the capital investments budget of over $2 billion annually. Gene was also an adjunct professor at Syracuse University where he taught IT Capital Planning in the graduate Information Technology program.

Wednesday, February 16

US/Eastern from 1 :00 PM to 1 :30 PM ( 30 mins )

[Discussion] Successful Strategies for Customer Listening


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