Dom Nicastro is an award-winning journalist and radio personality based in Manchester, NH. He currently serves as managing editor for Simpler Media Group's CMSWire covering customer experience and marketing. He manages the site’s day-to-day operations and Contributor program, including producing video interviews and planning and editing articles. Nicastro also serves as one of the main hosts on CMSWire’s CX Decoded podcast and often serves as emcee and moderator for the company’s digital and in-person conferences.
Wednesday, August 17
US/Eastern from 1 :00 PM to 1 :30 PM ( 30 mins )
[Discussion] VoC Meets VoE: Connected Customer and Employee Experiences
VoC is an evergreen topic --and for good reason! Implementing the needs and wants of customers should be top priority for every organization interested in brand growth and customer experience. With the growing relevance surrounding the term, how do we use the data we have to support those in the frontline? In this panel, we’ll learn how to align Voice of the Customer with Voice of the Employee to provide workers with the data they need when they need it the most.
Topics may include:
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