Thursday, February 17
US/Eastern from 12 :30 PM to 1 :00 PM ( 30 mins )
[Panel] Action Plans for Results-Driven KPIs
With a plethora of data analytics at our fingertips and the sheer volume of data available - how do successful teams select Key Performance Indicators (KPIs) and apply them for optimal results? Learn how to cut through the noise to make effective use of our greatest metrics.
In this panel discussion, learn from experts on optimizing KPIs: what works and what to leave behind in 2022, including:
- Choosing a business health score: Net Promoter Score (NPS), Customer Lifetime Value (CLV), or Average Basket Value (ABV), Customer Effort Score (CES)?
- Setting expectations for periodic assessments that allow for course correction
- Stretched thin? Tips and tricks to create a sustainable plan for assessing the right customer segments, pain points, and priority initiatives
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