Scaling VoC Culture Across the Organization

Tuesday, November 05, 2019
3:45 - 4:00 PM Keynote Room

Overview

Voice of Customer is crucial for your organization to embrace, but driving the leadership culture is not as simple as flipping a switch. In this session you will learn how to inspire your team members to embrace a mindset of continuous improvement. Learn how to accelerate a culture of VoC ownership across all team members, not just CX expert, inspire team members to document their ideas and incentivize Voice of Customer improvements.

VoC & Customer-Driven Design

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