CJ Bootcamp: Successfully Engaging the Customer Journey: The Neuroscience of Decision Making

Monday, November 04, 2019
11:00 AM - 1:00 PM Water Tower B


There has been so much hype lately on the impact of storytelling in business communication. We keep hearing the buzz about the brain being wired for stories. We know the importance of setting, character, and action. And we realize that while bullet lists make communication efficient, it’s the emotion behind a story that counts. This is why we devour news, novels, and movies. We know all this. But there is so much more. For example, not all stories are created equal. While we tout the “memorability” factor of stories, the human brain can forget them. How many stories do you really remember from the past week? To influence others’ action, we must ask: What makes a story memorable? And what is the optimal amount of narrative we can use, especially when we communicate scientific and technical information? After all, we want to be memorable and credible. In part 3 of the Customer Journey Bootcamp, we’ll review the latest brain science research on storytelling and how to best apply it to influence others in business settings.

Customer Journey Bootcamp


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