Nick Allen

Global Director of Design & UX
GE Healthcare

Nick began his career in 2005 as the founder and CEO of a network appliance startup company based out of Illinois Institute of Technology’s incubator program. Most recently, he served as the Director of Technology for GE Healthcare’s US Service division from 2012-15, and currently leads Design and UX for GE Healthcare’s $6B/yr Global Service business. Nick has 15 years of Lean, Six Sigma and Design Thinking experiences, with influences from Stanford D School, IDEO and Menlo.

Nick is a collector and restorer of Vintage Computers (Apple1, etc), some of his works are in the Deutsches Museum, Xerox Museum, MOMA and the Computer Museum of America. Nick is the founder of schoolforhaiti.org, which is bringing world-class education to K-12 students in remote schools in Haiti. Nick loves spending time going on dates with his wife Becki, having family weekends with his 3 kids, and building new creations in his home laboratory.

Websites
GE Healthcare   

Session

How to Succeed When 90% of Digital Transformations Fail

When 90 percent of digital transformations fail, budgets get cut and priorities continue to change, learn how falling in love with customers will fuel your team to become relentless customer champions in the midst of constant business challenges. Inspire your team to become the change they wish to see, as Nick shares his journey to Haiti, where he helped bring world-class technology and education to a small town with no electricity or Internet. See how GE has ignited a grassroots army of customer warriors, delivering numerous award-winning solutions: all co-designed with their customers in several self-funded customer design centers.

Tuesday, November 13, 2018

14:00 to 15:00

VoC & Customer-Driven Design

Workshop: Customer-Driven Design for a Perfect Day

What does the perfect day on a hospital visit look like? Or a bank visit? Or a mall visit? Help your customers by designing a perfect day in this hands-on, award-winning workshop. Learn the tools and strategies to co-create with customers, foster group genius among your CX teams and build a detailed product roadmap and high-fidelity mock-up of the perfect customer experience.

Monday, November 12, 2018

11:00 to 13:00

VoC & Customer-Driven Design

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