[Welcome and Keynote Address] 7th Annual State of Digital Customer Experience

Join Sarah Kimmel, VP of Research, as she presents emerging trends and key takeaways from our 7th annual State of the Digital Customer Experience Report, including:

• Impacts on DCX from the pandemic
• State of the DCX toolkit
• Increasing use of metrics
• Shifting attitudes toward headless CMS and metaverse
• A shift in the perceived impact of AI