Thursday, July 29
12 :15 PM - 12 :40 PM EST ( 25 mins )
How does AI best increase your relevance to your customer and advance an orchestrated journey? In this discussion, panelists will share where their organizations use AI most effectively, from virtual service agents to individualized content streams. They’ll discuss market trends most impacting their industries, their logic in tool selection - from automation to more sophisticated tools, and their thoughts on prioritizing AI in your CX initiatives when budgets are restricted. This discussion will include how their businesses measure AI performance and ROI, and where their organizations are heading with future AI utilization to support excellent, personalized customer experiences.
Rich Hein
Editor in Chief
CMSWire
Mark Smith
VP of Digital Engagement Solutions
CSG
Tara Duke
Executive Director, Business Transformation
Verizon
Seth Earley
CEO
Earley Information Science
Panel
Engage today's top digital customer experience executives.
https://connect.simplermedia.com/contact-us/