Thursday, May 27
12 :15 PM - 12 :40 PM EST ( 25 mins )
Enabling a seamless customer journey is the holy grail of a modern DX stack. To produce that external experience, organizations must first align their internal operations, overcome silos and effectively collaborate across departments to select, build and execute using the right tech. In this discussion, panelists will share how they’ve aligned business needs and tech selection, how they’ve operationalized customer centricity, and the outcomes in customer experience and agility that are proving successful in their enterprises.
Vice President, Research
Simpler Media Group
Ambassador and Digital Commerce Chief Architect
Engage today's top digital customer experience executives.Learn More