[Main Stage] Rethinking CX in a Post-Pandemic World

The world has changed. Your customers' expectations have changed. Your agents' expectations have changed. CX is more of a differentiator than ever before. Technology silos are a disease that have been around for too long and it's time to find a cure to unlock better CX in the new world. During this session we will discuss five trends that will improve CX in 2022, these will be illustrated through two real world examples AXA and La Redoute.

In this session you will learn:

• How customers expectations have changed in the past two years and what to do about it
• The top 5 trends in the CX world to watch this year
• How other brands have differentiated their offering through better CX