[Discussion] VoC Meets VoE: Connected Customer and Employee Experiences

VoC is an evergreen topic --and for good reason! Implementing the needs and wants of customers should be top priority for every organization interested in brand growth and customer experience. With the growing relevance surrounding the term, how do we use the data we have to support those in the frontline? In this panel, we’ll learn how to align Voice of the Customer with Voice of the Employee to provide workers with the data they need when they need it the most.

Topics may include:

• How to determine key data points along the customer journey
• Programs and tools that align VoC with VoE
• Insights for personalized customer experiences