Wednesday, May 18
2 :55 PM - 3 :30 PM EST ( 35 mins )
Join us as we close out day one of the Digital Experience Summit, "NextGen Customer Service Excellence."
What surprising and unexpected insights can consumer behavior research teach us about designing competitive Voice of the Customer solutions? In this presentation, Professor Markus Giesler will outline some of the latest social science insights into AI-driven experience design.
Together, we will learn how to:
Simpler Media Group
Editor, Journal of Consumer Research & Professor of Marketing
Schulich School of Business
Engage today's top digital customer experience executives.Contact Us