Thursday, October 28
12 :45 PM - 1 :10 PM EST ( 25 mins )
Often times, organizations store customer data in disparate, disjointed repositories and are unable to harness the full power of this data. Creating a unified view of the data can be challenging, since there isn't a readily available schema to unify marketing, sales and support data. But what if we could use journey mapping, a key concept from design thinking, to weave customer data together. Join Mukesh in this webinar to explore a human-centric way to break down data silos.
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