Thursday, July 29
2 :15 PM - 2 :40 PM EST ( 25 mins )
With almost 3 billion mobile phone users using messaging apps globally to communicate, asynchronous messaging is quickly becoming the de facto method of communication. Today's consumer expects to use the same messaging channels to communicate with their favorite brands for their service needs. Join Mukesh in this session where he explores how you can seamlessly add messaging channels into your omnichannel customer service stack, thereby communicating with your customers on their terms while driving down the total cost of service in your organization.
Engage today's top digital customer experience executives.Learn More