Thursday, May 27
1 :15 PM - 1 :40 PM EST ( 25 mins )
Modern digital channels have not only changed the way customers engage with businesses, they have also elevated the expectations that customers have. Today’s customer is always “on” and well informed. But have today’s businesses kept up with these heightened expectations? Have businesses had their Copernicus-esqe revelation that they need to revolve around the customers and not the other way round?
A customer centric CX Service Blueprint is a great tool to design your Frontstage actions, Backstage actions as well as Support Processes that are driven by empathy and customer centricity.
In this session, you will:
Engage today's top digital customer experience executives.Learn More