[Breakout] Moments that Make Experiences

For years marketers have focused on key points in the customer journey – from when they start to explore, to when they buy and when they leave feedback. But in a digital experience economy, where more curious and demanding customers can get exactly what they want – instantly and effortlessly – it’s pivotal to show you understand and can respond to their needs.

In this session, Paige will reveal:

• How the emotions and feelings that customers take away from each moment are what matters most
• How leading brands are creating enduring memories, and 
• How they are winning their customers’ time, attention, and loyalty.