Greg Reilly is the Head of Customer Experience at Outcome Health, the leading healthcare innovation company reinventing the point of care to facilitate better outcomes for patients, their loved ones and healthcare professionals. With the patient-healthcare professional relationship at the center of everything Outcome Health does, the CX role is essential in ensuring the integration and connectivity between teams working to deliver a seamless customer experience.
Greg brings more than 20 years of health, marketing and customer relationship experience to Outcome Health, most recently as the Chief Client Officer at Publicis Health Media (PHM), a leading health media agency.
It takes big efforts to cultivate a deep understanding of customers. Putting it to work toward better experiences and greater outcomes for them, is a bigger challenge. But, how do you create a broader scope for listening to customers and how do you express their voices in actions that drive better results? As a company supporting the healthcare industry, Outcome Health has the unique opportunity to create a valuable experience for interactions patients and healthcare professionals during their Moments of Care® with the ultimate goal of improving health outcomes.
You’ll hear from Greg Reilly, EVP and Head of Customer Experience at Outcome Health on their vision for customer experience and the dynamic nature of their customer base. Whether you’re considering new ways to engage customers or develop full voice-of-customer programs, you’ll take away valuable insights into the key considerations for any VOC efforts, both big and small.
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