THE LEARNING EXPERIENCE

Developed and driven by the editors of CMSWire, DX Summit is where leaders in digital transformation, analytics and optimization managers, customer experience and VoC owners and teams working in producing high-quality digital content come together to learn from each other. By connecting with people and teams who have faced similar challenges and goals, you can learn practical applications that will help you and your team achieve the results your organization expects. Get the most out of the experience by bringing your team so you can all learn together.

What types of sessions are offered?

BOOTCAMPS

Bootcamps are a 3-part series with content built around a hot topic in the area of digital customer experience. Choose between three 2-hour modules on the topic of your choice. 2020 topics will be announced soon! Yoga pants are optional.

*Hosted on Monday, October 12 and included with 3-Day Passes or Bootcamp Passes only.

KEYNOTES

Keynotes are our most-anticipated speakers. They’re some of the brightest and most inspiring minds in business, leadership, tech, and culture.

DX TALKS

Our take on TED Talks, these rapid-fire practitioner-led narratives are delivered from the main stage in 15-minutes or less.

BREAKOUTS

Breakout sessions will arm you with all the tactical know-how you need to do your job even better.

SPONSOR SPOTLIGHTS

DX Summit event sponsors will share the latest digital CX tools and technologies that will impact your organization in the coming months and years. Learn more about these technologies on the Sponsors page.

NETWORKING

Join your peers for breakfast, lunch, refreshment breaks and evening networking receptions that connect you with the best of the best at the industry’s most exclusive gathering of digital customer experience professionals.


What are the Content Tracks?

TRANSFORMATION & LEADERSHIP

Topics include: total business transformation, building and sustaining customer-centric teams, advisor brands, ethical customer engagement

VoC & CUSTOMER DRIVEN DESIGN

Topics include: voice of the customer, customer co-creation, customer design thinking, digital behavior, lifetime customer value

DIGITAL OPERATIONS & PLATFORMS

Topics include: digital experience stack, high performing digital ops, dx pitfalls, dx stack, procurement tales, digital operations, tracking, dashboarding

AI, MACHINE LEARNING & AUTOMATION

Topics include: artificial intelligence, customer experience ecosystem, customer data management, GDPR, customer data platform success and strategies, personalization, machine learning.

CUSTOMER DATA & ANALYTICS

Topics include: agile customer journey mapping for the real world; identifying, measuring and optimizing micro-moments and behavioral analysis for customer decision-making.

Want to Sponsor?

Engage today's top digital customer experience executives.

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