Tuesday, November 05, 2019
11:45 AM - 12:30 PM Analysis
$1.3 Trillion are spent on digital transformation projects, and $900 Million of that go wasted on failed efforts ( Source: Harvard Business Review (https://hbr.org/2019/03/digital-transformation-is-not-about-technology).
Digital Transformation is very hard for the best of them – understanding the root causes of it, failure to focus on the data, lackluster vendors and providers, forgetting about the people and processes, and taking the first step first are common challenges cited by reputed industry studies.
In this session we will review innovative brainstorming and problem solving tools from other methodologies such as Lean Management, Six Sigma, Stakeholder Analysis and Project Management to address these challenges effectively and measurably, meaning in 45 minutes you will be:
Engage today's top digital customer experience executives.Learn More