Nov 13 - 15, 2017
Chicago, IL
Nov 13 - 15, 2017
Chicago, IL
Already Registered? Pre-Register for 2018

Thank you for attending #DXS17! It was a huge success. Pre-register for 2018
(Nov. 12-14, 2018 in Chicago)

WHEN Nov 13 - 15, 2017

WHERE Radisson Blu Aqua Hotel
Chicago, IL

The Top Digital Customer Experience Conference

CMSWire’s annual Digital Customer Experience conference brings together the world’s foremost digital experience leaders — those who are defining the next generation of customer experiences and leading the teams that make them a reality.

Don’t miss your opportunity to join this elite community for a 3-day conference (agenda | speakers) in Chicago filled with insights, inspiration and new connections. See our frequently asked questions, what you’ll learn and why attend pages for more details.

Previous DX Summit attendees:


Last Year's Highlights

Conference Tracks

Leadership, Vision & Culture
  • DX Visionaries: The future of digital customer experience
  • Creating organizational alignment for world-class digital experiences
  • The state of digital transformation: B2C and B2B, Global 500 to SMB
  • Building Voice of the Customer (VoC) into your culture and core
Project Success
  • Customer experience operating models and roadmaps
  • RFPs, roadmaps and DX platform procurement strategies
  • Hard data on high performance customer experience teams
  • Understanding the current technology landscape
Commerce + Experience
  • Produce the next generation of e-commerce experiences
  • Trends in virtual, augmented and immersive retail experiences
  • DX Lessons: Optimizing e-commerce experiences
  • Modeling, quantifying and optimizing lifetime customer value
Analytics, Insight & Action
  • Advance your digital analytics practices
  • How machine learning will impact customer experience
  • Top customer experience testing and optimization tactics
  • Creating personalized, humanized interactions

View Agenda

Event Details

Nov 13, 2017
8:30 - 17:00 Central Time
Nov 14-15, 2017
8:00 - 18:00 Central Time
DX Summit 2017 221 North Columbus Drive
Chicago, IL 60601 USA

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