How to Create Insight-Driven Customer Experiences
Timing: Tuesday - 14:00 - 15:30
Location: Pacific 3
The essence of putting digital at work in a ‘transformative’ way is to ensure that data and insight are embedded into an automated process that connects divisions, back office and front office to eliminate manual processes and more effectively engage customers, partners or employees. With advances in machine learning, prescriptive analytics and mobile practices, businesses have the tools to re-design their customer experiences and deliver contextualized, self-directed journeys across all channels that foster loyalty and encourage advocacy. This session will review the components of an effective digital platform alongside the new technologies available to gather customer data, analyze it and derive actionable insights for individual customer’s experience optimization.
Speaker : Sheryl Kingstone