Master Cutting-Edge Customer Experience Strategies –
Become a DX Pioneer

WHEN Nov 12 - 14, 2018

WHERE Radisson Blu Aqua Hotel
Chicago, IL

Register Today

The New Frontier: Digital Customer Experience

Discover how top organizations like Hilton, Thomson Reuters, Comcast and Cisco are transforming digital customer journeys and creating voice of the customer-driven innovation models.

Why Attend

Previous Attendees

Network and chat with 400+ digital experience leaders from Fortune 500 companies and other trailblazing companies, such as:

                     

Master the Mayhem

Digital Experience Summit 2018 is the industry-defining customer experience conference where you can:

  • See how Wells Fargo, Hilton and Comcast tackle CX/DX.
  • Meet and learn from the world’s top practitioners.
  • Master the mayhem of a quickly-expanding technology ecosystem.

View the event overview, FAQ, why attend and pricing pages for more details.

View the Agenda

Attendees Rave about DX Summit

95%

Agenda Satisfaction

"Diverse, applicable topics with real-world examples in most sessions."

99%

Networking Satisfaction

"I love the community and networking with a high-caliber of people."

85%

Recommendation Rate

"The general feeling is really positive. I'm excited to tell others about DX Summit."

Join Our Friendly Community

DX Summit 2018 Tracks

Leadership, Teams & Transformation

• Neuroscience and human, digital interaction

• The Age of Assistance and rise of Advisor Brands

• Trust in the age of GDPR and Cambridge Analytica

VoC & Customer-Driven Design

• Building modern Voice of the Customer programs

• Customer co-creation and design thinking

• How digital behavior influences lifetime customer value

Platforms, Stacks & Operational Success

• Design your next gen digital experience stack

• Define, plan and dashboard high performing digital ops

• DX pitfalls, DX Stack Live Tours, procurement tales

Artificial Intelligence & Data Layers

• Artificial Intelligence in the CX ecosystem

• Customer data management in a post-GDPR reality

• Customer data platforms and strategies success

Analytics, Personalization & Optimization

• Agile customer journey mapping for the real world

• Identify, measure and optimize micro-moments

• Applied neuroscience in CX design



View the Agenda

Who Should Attend

Digital Customer Experience Executives

Customer Engagement Leadership

Analytics and Optimization Owners

Get Your Pass

DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes DX Summit a customer experience conference that cannot be missed.

– Eeshita Grover, Cisco

Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!

– Tony Byrne, Real Story Group

Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.

– Diane Magers, CXPA

Event Details

WORKSHOPS
Nov 12, 2018 8:30 - 17:00 Central Time
CONFERENCE
Nov 13 - 14, 2018 8:30 - 16:00 Central Time

Register Today

Radisson Blu Aqua Chicago

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