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Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

VIRTUAL CONFERENCE

Customer Experience Strategies for an Accelerated Reality

February 16-17, 2022

VIRTUAL CONFERENCE

NextGen Customer Service Excellence

May 18-19, 2022

VIRTUAL CONFERENCE

How Great Organizations Empower Customer Experience Teams

August 17-18, 2022

VIRTUAL CONFERENCE

Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

DX Summit Q4 Begins October 26, 2022

Days
Hours
Minutes
Seconds

Attendees Rave about DX Summit

96%

Agenda Satisfaction

“Loved the case studies and the different industries represented.”

86%

Recommendation Rate

“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”

80%

Return Viewership

“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”

VIRTUAL CONFERENCE

Customer Experience Strategies for an Accelerated Reality

February 16-17, 2022

VIRTUAL CONFERENCE

NextGen Customer Service Excellence

May 18-19, 2022

VIRTUAL CONFERENCE

How Great Organizations Empower Customer Experience Teams

August 17-18, 2022

VIRTUAL CONFERENCE

Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

Watch the Previous 2022 Events On Demand

Customer Experience Strategies for an Accelerated Reality

Now Available
ON DEMAND

Conference Topics:

  • CX strategy and marketing priorities for 2022
  • Customer listening and expanded Voice of Customer
  • Contact center optimization using AI and predictive analytics
  • CX strategy, CDPs and the customer conundrum
  • Data privacy v. personalization: first-party data, cookies
  • Game-changing solutions: composable DXP, low-code and more
WATCH NOW

NextGen Customer Service Excellence

Now Available
ON DEMAND

Conference Topics:

  • Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More
  • Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points
  • The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World
  • Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch
  • Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022
WATCH NOW

How Great Organizations Empower Customer Experience Teams

Now Available
ON DEMAND

Conference Topics:

  • Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
  • Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
  • Customer Data Management for Employee Empowerment & Intelligent Experiences
  • Operationalizing Voice of the Customer and Empowering the Frontline
  • The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains
WATCH NOW

Connect with digital CX leaders

Master the Digital Mayhem!

Tone down the noise — at DX Summit you will:

  • Gain key digital customer experience skills that help you shape your 2022 initiatives
  • Learn first hand how some of the top brands run their digital ops
  • Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms

Who Should Attend

Digital Customer Experience Executives

Customer Engagement Leadership

Analytics and Optimization Owners

Take the Next Step

Digital Experience Summit gives you unparalleled access to the latest independent research and the people leading industry advancements.

VIRTUAL CONFERENCE

Customer Experience Strategies for an Accelerated Reality

February 16-17, 2022

VIRTUAL CONFERENCE

NextGen Customer Service Excellence

May 18-19, 2022

VIRTUAL CONFERENCE

How Great Organizations Empower Customer Experience Teams

August 17-18, 2022

VIRTUAL CONFERENCE

Future CX - Blending Physical & Digital Experiences

October 26-27, 2022

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