Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences


Now On-Demand


Virtual Event

Unlike many conferences in this space, it's great to find an event full of Fortune 500 leaders looking to change the world.

– Nick Allen, GE Healthcare

DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes this a customer experience conference that cannot be missed.

– Eeshita Grover, Cisco

Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!

– Tony Byrne, Real Story Group

Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.

– Diane Magers, CXPA

Conference Tracks

INNOVATE: Growth Through Evolution

What to expect:

Identify the next opportunities to evolve as an organization, learn to grow and apply organizational ingenuity that builds revenue streams, revamp as your enterprise DX matures.

DESIGN: A 2020+ Customer Experience

What to expect:

Design a human-centered digital experience practice, with a holistic focus on your users and their journeys.

BUILD: Tech Platforms + Fitness

What to expect:

Build an omnichannel tech stack that powers the organization to activate new services and growth, and strengthens digital capabilities.

OPTIMIZE: Activating Data + Analytics

What to expect:

Rev up your DX engine and activate data to deliver new performance results through analytics optimization and DX tuning.

INTEGRATE: Connecting People, Processes + Platforms with Excellence

What to expect:

Lead championship-quality teams, structure processes more effectively and drive strategic execution with a CX mindset that conquers legacy systems.

Connect with digital CX leaders


Master the Digital Mayhem!

Tone down the noise — at DX Summit you will:

  • Gain key digital customer experience skills that help you shape your 2021 initiatives
  • Learn first hand how Hyatt, Instacart, Nielsen and more run their digital ops
  • Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms

Attendees Rave about DX Summit


Agenda Satisfaction

“Diverse, applicable topics with real-world examples in most sessions.”


Networking Satisfaction

“I love the community and networking with a high-caliber of people.”


Recommendation Rate

“The general feeling is really positive. I’m excited to tell others about DX Summit.”

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Who Should Attend

Digital Customer Experience Executives

Customer Engagement Leadership

Analytics and Optimization Owners

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