Master the Mayhem!
Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

WHEN Nov 4-6, 2019

WHERE Marriott Marquis Chicago
Chicago, IL

Register Today

The New Frontier: Digital Customer Experience

Don’t miss the best customer experience conference of 2019.

Discover how top customer experience teams like Hilton, Thomson Reuters, Comcast and Cisco are transforming customer journeys and creating voice of the customer-driven innovation.

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Connect with 400+ digital CX leaders


Master the Digital Mayhem!

Tone down the noise — at DX Summit you will:

  • Gain key digital customer experience skills that help you shape your 2019 initiatives
  • Learn first hand how Wells Fargo, Hilton, Hulu and Comcast run their digital ops
  • Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms

View the why attendFAQ and pricing pages for details.

View the Agenda

Attendees Rave about DX Summit


Agenda Satisfaction

"Diverse, applicable topics with real-world examples in most sessions."


Networking Satisfaction

"I love the community and networking with a high-caliber of people."


Recommendation Rate

"The general feeling is really positive. I'm excited to tell others about DX Summit."

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DX Summit Tracks

Leadership, Teams & Transformation

Leadership, Teams & Transformation

• Neuroscience and human, digital interaction

• The Age of Assistance and rise of Advisor Brands

• Trust in the age of GDPR and Cambridge Analytica

VoC & Customer-Driven Design

VoC & Customer-Driven Design

• Building modern Voice of the Customer programs

• Customer co-creation and design thinking

• How digital behavior influences lifetime customer value

Platforms, Stacks & Operational Success

Platforms, Stacks & Operational Success

• Design your digital experience stack

• Define and dashboard high performing digital operations teams

• DX pitfalls, gritty case studies, procurement tales

Artificial Intelligence & Data Layers

Artificial Intelligence & Data Layers

• Artificial Intelligence and customer experience

• Customer data management strategies in a post-GDPR world

• How to leverage bots and conversational UIs for CX success

Analytics, Personalization & Optimization

Analytics, Personalization & Optimization

• Agile customer journey mapping for the real world

• Identify, measure and optimize micro-moments

• Applied neuroscience in CX design

View the Agenda

Who Should Attend

Digital Customer Experience Executives

Customer Engagement Leadership

Analytics and Optimization Owners

Get Your Pass

Unlike many conferences in this space, it's great to find an event full of Fortune 500 leaders looking to change the world.

– Nick Allen, GE Healthcare

DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes this a customer experience conference that cannot be missed.

– Eeshita Grover, Cisco

Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!

– Tony Byrne, Real Story Group

Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.

– Diane Magers, CXPA

Event Details

Nov 4, 2019 8:30 - 17:00 Central Time
Nov 5 - 6, 2019 8:30 - 15:00 Central Time

Register Today

Marriott Marquis

Brand-new amenities,
luxury rooms and warm hospitality.

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