Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences
The New Frontier: Digital Customer Experience
Discover how top customer experience teams at Hilton, Thomson Reuters, Comcast and Cisco are transforming customer journeys and creating voice of the customer-driven innovation models.
Previous Attendees
Network and learn from 400+ digital experience leaders:
Master the Mayhem
Digital Experience Summit 2018 is the industry-defining customer experience conference where you can:
- See how Wells Fargo, Hilton and Comcast tackle CX/DX.
- Meet and learn from the world’s top practitioners.
- Master the mayhem of a quickly-expanding technology ecosystem.
View the event overview, FAQ, why attend and pricing pages for more details.
Attendees Rave about DX Summit
95%
Agenda Satisfaction
"Diverse, applicable topics with real-world examples in most sessions."99%
Networking Satisfaction
"I love the community and networking with a high-caliber of people."85%
Recommendation Rate
"The general feeling is really positive. I'm excited to tell others about DX Summit."Join Our Friendly Community
DX Summit 2018 Tracks
Leadership, Teams & Transformation
• Neuroscience and human, digital interaction
• The Age of Assistance and rise of Advisor Brands
• Trust in the age of GDPR and Cambridge Analytica
VoC & Customer-Driven Design
• Building modern Voice of the Customer programs
• Customer co-creation and design thinking
• How digital behavior influences lifetime customer value
Platforms, Stacks & Operational Success
• Design your digital experience stack
• Define, plan and dashboard high performing digital operations teams
• DX pitfalls, gritty case studies, procurement tales
Artificial Intelligence & Data Layers
• Artificial Intelligence and customer experience
• Customer data management strategies in a post-GDPR world
• How to leverage bots and conversational UIs for CX success
Analytics, Personalization & Optimization
• Agile customer journey mapping for the real world
• Identify, measure and optimize micro-moments
• Applied neuroscience in CX design
Who Should Attend
Digital Customer Experience Executives
Customer Engagement Leadership
Analytics and Optimization Owners
DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes DX Summit a customer experience conference that cannot be missed.
Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!
Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.
Event Details
Radisson Blu Aqua Chicago
Award-winning architecture,
luxury rooms and warm hospitality.