Master the Mayhem!
Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

WHEN October 12-14, 2020

WHERE Hyatt Regency Resort & Spa
Huntington Beach, CA

Register Today

Unlike many conferences in this space, it's great to find an event full of Fortune 500 leaders looking to change the world.

– Nick Allen, GE Healthcare

DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes this a customer experience conference that cannot be missed.

– Eeshita Grover, Cisco

Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!

– Tony Byrne, Real Story Group

Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.

– Diane Magers, CXPA

DX Summit Tracks

Transformation & Leadership

Transformation & Leadership

• From digital transformation to total business transformation

• Building and sustaining customer-centric teams

• Ethical customer engagement

VoC & Customer-Driven Design

VoC & Customer-Driven Design

• Build modern Voice of the Customer programs

• Customer-driven design principles

• Important metrics for customer-facing programs

Digital Operations & Platforms

Digital Operations & Platforms

• Design your digital experience stack

• Create fool-proof digital operations

• Dashboards and tracking success

AI, Machine Learning & Automation

AI, Machine Learning & Automation

• The future of digital customer experiences

• AI/ML/AR: what to do with the abbreviations

• Automation in the age of personalization

Customer Data & Analytics

Customer Data & Analytics

• Agile customer journey mapping for the real world

• Identify, measure and optimize micro-moments

• Applied neuroscience in CX design

View the Agenda

Connect with 400+ digital CX leaders


Master the Digital Mayhem!

Tone down the noise — at DX Summit you will:

  • Gain key digital customer experience skills that help you shape your 2021 initiatives
  • Learn first hand how Google, Shutterfly, SunTrust Bank and the University of Calgary run their digital ops
  • Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms

View the why attendFAQ and pricing pages for details.

View the Agenda

Attendees Rave about DX Summit


Agenda Satisfaction

"Diverse, applicable topics with real-world examples in most sessions."


Networking Satisfaction

"I love the community and networking with a high-caliber of people."


Recommendation Rate

"The general feeling is really positive. I'm excited to tell others about DX Summit."

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Who Should Attend

Digital Customer Experience Executives

Customer Engagement Leadership

Analytics and Optimization Owners

Get Your Pass

Event Details

Oct 12, 2020 8:30 - 17:00 Central Time
Oct 13-14, 2020 8:30 - 15:00 Central Time

Register Today

Hyatt Regency Resort & Spa

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at our Huntington Beach Hotel

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