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Master the Mayhem!
Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences
Featured Speakers
Winter Session Starts February 16, 2022
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Attendees Rave about DX Summit
96%
Agenda Satisfaction
“Loved the case studies and the different industries represented.”
86%
Recommendation Rate
“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”
80%
Return Viewership
“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”
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Watch the 2021 Events On Demand
DESIGN: Listen, Analyze and Model 2021 CX
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Building a holistic, high-impact customer experience practice
- Design thinking: Fundamentals and practical applications
- Best practices for personas and customer journey mapping
- Integrating Voice of the Customer (VoC): Platforms, practices, case studies
- Your insights suite: Journey analytics, behavioral, explicit, shadow customer voice
- Designing for measurement: Selecting metrics, modeling dashboards, connecting KPIs
ORCHESTRATE: Raising Your Relevance, Advancing Omnichannel
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Building a crawl-walk-run roadmap for omnichannel, personalized experiences
- Orchestration foundations: Journey discovery and iterative mapping
- Strategies and architectures for data fusion and silo busting
- The role and future of AI in journey orchestration and real-time decisioning
- Prediction modeling and attribution for ROI impact
- Case studies of empowered customer service organizations
- Customer Data Platforms: Landscape, categories, trends, facts and myths
BUILD: Effective, Agile Tech Stacks & Operating Practices
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Operational agility: Definitions, practices, roadblocks
- How technology can enable or inhibit agility
- Understanding the modern DX stack: Marketing Clouds, DXPs, CDPs, Journey Orchestration and Customer Voice
- The benefits and limitations of behemoth marketing clouds
- Why only 11% of practitioners are happy with their tools
- Leveraging AI/ML while enhancing customer trust – where it fits
OPTIMIZE: Culture, Insights, Experimentation & ROI
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Fostering a culture of creativity and experimentation
- Case studies in scaling testing and experimentation
- Learning from AI: How black boxes share insights
- Journey analytics practices to reduce friction
- Using customer surveys effectively for journey refinement
- Enhanced journey visibility with visualization and dashboarding
- Measuring impact: Connecting key moments with KPIs
Connect with digital CX leaders
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Master the Digital Mayhem!
Tone down the noise — at DX Summit you will:
- Gain key digital customer experience skills that help you shape your 2022 initiatives
- Learn first hand how some of the top brands run their digital ops
- Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms
Who Should Attend
Digital Customer Experience Executives
Customer Engagement Leadership
Analytics and Optimization Owners
Take the Next Step
Digital Experience Summit gives you unparalleled access to the latest independent research and the people leading industry advancements.