Digital Experience Summit 2020 | The Conference for CX Leaders

Master the Mayhem!

Conquer the Digital Chaos and Deliver Game-Changing Customer Experiences

WHEN

October 21, 2020

WHERE

Virtual Event

Unlike many conferences in this space, it's great to find an event full of Fortune 500 leaders looking to change the world.

– Nick Allen, GE Healthcare

DX Summit actually brings together a unique experience. The balanced focus on the many aspects of digitization and their impact on customer journey is what makes this a customer experience conference that cannot be missed.

– Eeshita Grover, Cisco

Digital experience technology continues to evolve rapidly, even if some of the same old tripping points keep re-appearing. Meeting up with other DX pros is a great way to learn from others, and I’m really excited to be teaching again at this year’s summit!

– Tony Byrne, Real Story Group

Wherever you are and whatever you do, someone is thinking about your digital experience - or not. That is what defines great brands from the rest.

– Diane Magers, CXPA

Conference Tracks

INNOVATE: Growth Through Evolution

What to expect:

Identify the next opportunities to evolve as an organization, learn to grow and apply organizational ingenuity that builds revenue streams, revamp as your enterprise DX matures.

DESIGN: A 2020+ Customer Experience

What to expect:

Design a human-centered digital experience practice, with a holistic focus on your users and their journeys.

BUILD: Tech Platforms + Fitness

What to expect:

Build an omnichannel tech stack that powers the organization to activate new services and growth, and strengthens digital capabilities.

OPTIMIZE: Activating Data + Analytics

What to expect:

Rev up your DX engine and activate data to deliver new performance results through analytics optimization and DX tuning.

INTEGRATE: Connecting People, Processes + Platforms with Excellence

What to expect:

Lead championship-quality teams, structure processes more effectively and drive strategic execution with a CX mindset that conquers legacy systems.

Featured Speakers

Kristine Dery, PhDResearch Scientist, Center for Information Systems Research (MIT CISR)MIT Sloan School of Management

Benedict EvansGlobal Technology Analyst

Dawn HermanHead of UX InfrastructureGoogle

Shawn WeemsVice President and Head of Global Digital Content, Merchandising, Localization and AssetsHyatt Hotels Corp.

Connect with digital CX leaders

Master the Digital Mayhem!

Tone down the noise — at DX Summit you will:

Gain key digital customer experience skills that help you shape your 2021 initiatives
Learn first hand how Hyatt, Nike, Volkswagen and more run their digital ops
Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms