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Master the Mayhem!
Conquer the Digital Chaos and Deliver Game-Changing Digital Experiences
Looking for Digital Experience Summit 2023?
Please note that in 2023 our Digital Experience conference event has been rebranded as the CMSWire CONNECT Customer Experience (CX) conference. Please head over there for current programming.
VIRTUAL CONFERENCE
Customer Experience Strategies for an Accelerated Reality
February 16-17, 2022
VIRTUAL CONFERENCE
How Great Organizations Empower Customer Experience Teams
August 17-18, 2022
VIRTUAL CONFERENCE
Future CX - Blending Physical & Digital Experiences
October 26-27, 2022
Attendees Rave about DX Summit
96%
Agenda Satisfaction
“Loved the case studies and the different industries represented.”
86%
Recommendation Rate
“I shared the event on LinkedIn with clients and colleagues. I am very careful about what I share, and your event was an easy decision.”
80%
Return Viewership
“I was very impressed with the availability of the presentations and the immediate availability of recordings. I was able to catch up with sessions an hour or two later.”
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VIRTUAL CONFERENCE
Customer Experience Strategies for an Accelerated Reality
February 16-17, 2022
VIRTUAL CONFERENCE
How Great Organizations Empower Customer Experience Teams
August 17-18, 2022
Watch the Previous 2022 Events On Demand
Customer Experience Strategies for an Accelerated Reality
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- CX strategy and marketing priorities for 2022
- Customer listening and expanded Voice of Customer
- Contact center optimization using AI and predictive analytics
- CX strategy, CDPs and the customer conundrum
- Data privacy v. personalization: first-party data, cookies
- Game-changing solutions: composable DXP, low-code and more
NextGen Customer Service Excellence
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More
- Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points
- The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World
- Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch
- Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022
How Great Organizations Empower Customer Experience Teams
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Cultivating Operational Agility: Leadership, Culture and How New Tech Like Headless, Composable/MACH and Low Code Change the Game
- Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment
- Customer Data Management for Employee Empowerment & Intelligent Experiences
- Operationalizing Voice of the Customer and Empowering the Frontline
- The Human Factor: Blending AI, Insights and Conversations to Solve Customer Pains
Future CX - Blending Physical & Digital Experiences
Now Available
ON DEMAND
ON DEMAND
Conference Topics:
- Building Customer Journeys that Seamlessly Blend Physical and Digital CX
- Reimagine Your Customer Experience for a World of AR, VR and Mixed Reality
- Using Analytics and Personalization to Create Customized, Real-Time Predictions
- The Chatbot Query: Is Your AI Asking the Right Questions?
- Enhanced Visibility with Dashboarding: Trends & Metrics in Customer Data
- Creating New Customer Data Strategies to Futureproof your CX
Connect with digital CX leaders
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Master the Digital Mayhem!
Tone down the noise — at DX Summit you will:
- Gain key digital customer experience skills that help you shape your initiatives
- Learn first hand how some of the top brands run their digital ops
- Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms
Who Should Attend
Digital Customer Experience Executives
Customer Engagement Leadership
Analytics and Optimization Owners
Take the Next Step
Digital Experience Summit gives you unparalleled access to the latest independent research and the people leading industry advancements.
VIRTUAL CONFERENCE
Customer Experience Strategies for an Accelerated Reality
February 16-17, 2022
VIRTUAL CONFERENCE
How Great Organizations Empower Customer Experience Teams
August 17-18, 2022