Take Your DX Stack to a CX Stack

Tuesday, November 05, 2019
11:45 AM - 12:30 PM Water Tower A

Overview

Many large enterprises have spent the last five years modernizing their DX environments, solving difficult technical problems, moving with vendors to the cloud and building in-house expertise to master complex technology platforms. In this session, learn how enterprises are moving key services lower in their stacks, to isolate architectural concerns and share capabilities for omnichannel engagement strategies. Get insights on where and how to shift priorities, suppliers and spend going forward. Come away with a reference model you can share with internal teams to drive future strategies.

Digital Operations & Platforms

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