Earley Information Science
An expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions, Seth has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance by making information more findable, usable and valuable through integrated enterprise architectures supporting analytics, e-commerce and customer experience applications. Seth Earley is a sought-after speaker, writer, and influencer. His writing has appeared in IT Professional Magazine from the IEEE where, as former editor, he wrote a regular column on data analytics and information access issues and trends. He has also contributed to the Harvard Business Review, CMSWire, Journal of Applied Marketing Analytics, and he co-authored “Practical Knowledge Management” from IBM Press. Earley Information Science is a professional services firm dedicated to helping organizations become a customer-driven enterprise. We implement digital transformation initiatives that provide personalized, accurate, and fulfilling customer journeys that drive measurable ROI. To learn more, visit www.earley.com.
Thursday, May 19
US/Eastern from 12 :30 PM to 1 :00 PM ( 30 mins )
[Discussion] Breaking the Language Barrier: Connecting Humans and AI across the Conversation Gap
In human conversations, we learn by collecting and assessing information -- filtering out which data is most applicable to each interaction. With conversational AI, we’ve learned that technology is trained by the data added throughout the journey. In this panel, we’ll discuss how to provide your virtual assistant with information to help navigate across the human-machine divide.
Topics may include:
- Managing privacy concerns for sensitive customer data
- Deciphering the code: creating intuitive programming that adapts
- Effectively training AI models