Seth Earley
CEO
Earley Information Science
Seth Earley is an expert with 20+ years experience in Knowledge Strategy, Data and Information Architecture, Search-based Applications and Information Findability solutions. Seth has worked with a diverse roster of Fortune 1000 companies helping them to achieve higher levels of operating performance by making information more findable, usable and valuable through integrated enterprise architectures supporting analytics, e-commerce and customer experience applications.
Seth Earley is a sought-after speaker, writer, and influencer. He is the author of "The AI-Powered Enterprise" from LifeTree Media which was released in April, 2020. In 2021, the book received the Axiom Business Book Silver Medal in the Artificial Intelligence / Robotics / Algorithms category.
His writing has appeared in IT Professional Magazine from the IEEE where, as former editor, he wrote a regular column on data analytics and information access issues and trends. He has also contributed to the Harvard Business Review, CMSWire, CEOWorld, TechTarget, eCommerce Times, Analytics Magazine. Journal of Applied Marketing Analytics, and he co-authored “Practical Knowledge Management” from IBM Press.
SETH'S SESSIONS
Thursday, July 29
US/Eastern from 12 :15 PM to 12 :40 PM ( 25 mins )
[Panel] What is the Role and Future of AI in CX Excellence?
How does AI best increase your relevance to your customer and advance an orchestrated journey? In this discussion, panelists will share where their organizations use AI most effectively, from virtual service agents to individualized content streams. They’ll discuss market trends most impacting their industries, their logic in tool selection - from automation to more sophisticated tools, and their thoughts on prioritizing AI in your CX initiatives when budgets are restricted. This discussion will include how their businesses measure AI performance and ROI, and where their organizations are heading with future AI utilization to support excellent, personalized customer experiences.
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