Speaker

Sean Albertson

Sean Albertson

Director of Client Experience Measurement & Analytics (CXMA)
Charles Schwab
Sean Albertson is the Head of Client Experience Measurement & Analytics at Charles Schwab. Sean and his team provide analysis and actionable insights to leaders within the Investor Services, Advisor Services and Digital Services business units. In addition to traditional survey and research, Sean drives journey & text analytics strategies across Schwab’s contact channels.
SEAN'S SESSIONS

Friday, October 29

US/Eastern from 12 :15 PM to 1 :00 PM ( 45 mins )

[Awards] 2021 CMSWire CX Leader of the Year Award

Awards Ceremony

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