Speaker

Richard Hein

Richard Hein

EiC
SMG
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their Director of Audience Development and Senior Managing Editor of CIO.com. Prior to that, he was a Managing Editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.
RICHARD'S SESSIONS

Thursday, February 25

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Keynote] The Identity Loyalty Imperative:  Understanding How to Create True Loyalty

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Main Stage

Thursday, February 25

US/Eastern from 12 :25 PM to 12 :55 PM ( 30 mins )

[Panel Discussion] Effectively Leveraging Insights to Increase Customer Activity

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Thursday, May 27

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Keynote] The Power of Tech Well Applied

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Thursday, July 29

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Opening Keynote Address] Orchestrating Disruption to Create Your Next-Gen Customer Experience

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Main Stage

Thursday, July 29

US/Eastern from 12 :15 PM to 12 :40 PM ( 25 mins )

[Panel] What is the Role and Future of AI in CX Excellence?

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Panel Discussion

Thursday, July 29

US/Eastern from 3 :45 PM to 4 :10 PM ( 25 mins )

[Closing Keynote Address] The (Real) Role of Gut Instinct: Managing Data, Complexity and Extreme Risk

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Thursday, October 28

US/Eastern from 11 :00 AM to 11 :35 AM ( 35 mins )

[Keynote Address] The Next Frontier: Using AI-Driven Innovation to Bridge the Human-Machine Divide

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Thursday, October 28

US/Eastern from 12 :10 PM to 12 :35 PM ( 25 mins )

[Panel Discussion] Getting to Explainable AI

Panel Discussion

Thursday, October 28

US/Eastern from 2 :10 PM to 2 :40 PM ( 30 mins )

[Networking] Live on Camera! Meet in the Virtual Lounge

Networking Opportunity

Thursday, May 27

US/Eastern from 4 :45 PM to 5 :00 PM ( 15 mins )

Bonus Time: Q&A with Kara Swisher

Main Stage

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