Speaker

Rich Hein

Rich Hein

Editor-in-Chief, CMSWire
Simpler Media Group
Rich Hein is Head of Content and Audience Strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their Director of Audience Development and Senior Managing Editor of CIO.com. Prior to that, he was a Managing Editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.
RICH'S SESSIONS

Wednesday, August 17

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Welcome and Opening Keynote] AI, Insights and Conversations In the New Machine Age

Main Stage

Wednesday, August 17

US/Eastern from 3 :00 PM to 3 :30 PM ( 30 mins )

[Closing Keynote] Harnessing AI Ethically for an Effective, Personalized Customer Experience

Main Stage

Thursday, August 18

US/Eastern from 12 :05 PM to 12 :35 PM ( 30 mins )

[Discussion] How AI Is Evolving the Customer Experience

Main Stage

Thursday, August 18

US/Eastern from 12 :40 PM to 1 :15 PM ( 35 mins )

[Closing Keynote] The CX and EX Link: The Case for Greater Revenue Growth through Strategic Alignment

Main Stage

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