Rich Hein

Rich Hein

Editor in Chief

Rich Hein is head of content and audience strategy for Simpler Media Group and CMSWire. He has worked in digital technology publishing for nearly two decades, connecting readers with content that matters to them. Previously, Rich spent over 5 years with IDG as their director of audience development and senior managing editor of CIO.com. Prior to that, he was a managing editor at Internet.com/Quinstreet, where he ran several sites (including Developer.com and CodeGuru.com) during his 12-year tenure there.


Wednesday, May 18

US/Eastern from 11 :00 AM to 11 :35 AM ( 35 mins )

[Welcome and Opening Keynote] Personalization in a Privacy Conscious World

Main Stage

Wednesday, May 18

US/Eastern from 12 :55 PM to 1 :25 PM ( 30 mins )

[Panel] The VoC Playbook: Listening to the Customer Experience at Every Touchpoint

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Thursday, May 19

US/Eastern from 11 :00 AM to 11 :40 AM ( 40 mins )

[Welcome and Keynote Address] The Call Center Revolution

Main Stage

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