Wednesday, October 26
US/Eastern from 12 :55 PM to 1 :20 PM ( 25 mins )
[Breakout] Unlocking Experience Data: How to Transform your Organization into a Customer-Centric Machine
With a global presence and more than 135,000 employees working across 115 countries, Schneider Electric’s goal is to empower people and companies to make the most of energy and resources. Their global website offers a vast range of products and solutions, welcoming both customers and prospects. But such a wide audience means that each visitor has vastly different needs, expectations, and goals for their digital experience. The challenge for Schneider was to go beyond individual experiences, and consistently provide best-in-class digital journeys to every customer. Learn how Schneider Electric has transformed their organization into a customer-centric machine by listening to customers, acting on their feedback, and instilling new processes that make it easy for teams to react to customer needs.
In this intimate fireside chat, Cem Yöndem, VP of End to End Digital Customer Relationship Management - IT Platforms at Schneider Electric will discuss:
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