Speaker

Mukesh Mirchandani

Mukesh Mirchandani

Solution Engineering Executive
Freshworks
Mukesh is a seasoned technology executive with more than two decades of expertise building and selling enterprise technology solutions. An engineer by education, Mukesh has spent a considerable part of his professional career studying customer/employee engagement and customer service trends. He firmly believes that organizations that put employees & customers at the heart of their business processes will emerge as winners and advocates his clients to truly become customer champions. Mukesh is also skilled at building high performing teams and often brings that expertise to his customers to create efficient customer service organizations with a maniacal focus on customer for life attitude. In his spare time, Mukesh enjoys a passion for sneakers and haute couture.
MUKESH'S SESSIONS

Thursday, February 25

US/Eastern from 1 :00 PM to 1 :20 PM ( 20 mins )

[Breakout] Use Customer Centric Design to Create Your Customer Service Strategy

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Thursday, May 27

US/Eastern from 1 :15 PM to 1 :40 PM ( 25 mins )

[Breakout] Using Design Thinking Principles to Build a Customer Experience Stack

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Thursday, July 29

US/Eastern from 2 :15 PM to 2 :40 PM ( 25 mins )

[Breakout] Using Messaging as a Pillar of your Omnichannel Customer Service Strategy

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Thursday, October 28

US/Eastern from 12 :45 PM to 1 :10 PM ( 25 mins )

[Breakout] Using the Customer Journey as a Vehicle to Break Down Data Silos

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