Mark Smith

For the last five years, moving to a digital-first business has been “a top priority” for many companies. Cue the global pandemic and the wrecking ball that slammed into businesses that weren’t ready for a full-on digital restructuring. After the immediate shockwaves, companies found ways to implement customer journeys to support their COVID-led digital needs. But, it’s time to talk about where we go from here. How do companies stop reacting and start providing proactive, predictive, and personalized experiences at every single customer interaction? Join Mark Smith, VP of Digital Engagement Solutions, as he discusses:

• The best path forward to move from the digital transformation into a digital-first company
• How customer journey orchestration supports omnichannel digital engagement
• Why optimizing journeys are top of mind for the future state of CX this year

Don’t miss the opportunity to learn how to become a leader in digital-first customer experiences.