Wednesday, February 16
US/Eastern from 11 :45 AM to 12 :15 PM ( 30 mins )
[Main Stage Keynote] Level Up to a Digital-First Customer Experience Program
For the last five years, moving to a digital-first business has been “a top priority” for many companies. Cue the global pandemic and the wrecking ball that slammed into businesses that weren’t ready for a full-on digital restructuring. After the immediate shockwaves, companies found ways to implement customer journeys to support their COVID-led digital needs. But, it’s time to talk about where we go from here. How do companies stop reacting and start providing proactive, predictive, and personalized experiences at every single customer interaction? Join Mark Smith, VP of Digital Engagement Solutions, as he discusses:
Don’t miss the opportunity to learn how to become a leader in digital-first customer experiences.
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