Wednesday, October 26
US/Eastern from 11 :50 AM to 12 :10 PM ( 20 mins )
[Main Stage Keynote] How to Achieve Integrated CX from On-Location and Digital Feedback
Many organizations rely on surveys to measure customer experience (CX), but that’s no longer the most effective way to get a complete view of your CX – especially as some consumers prefer and are choosing to return to on-site locations, while many consumers have adopted and are now embracing a digital-first model. Join this session to learn the three steps to take to move beyond surveys and connect departments for a holistic view of your CX:
Main Stage
Engage today's top digital customer experience executives.
https://connect.simplermedia.com/contact-us/