11 :10 AM to 11 :40 AM ( 30 mins )
Keynote Address – The CX-EX Connection
In this keynote address, MIT research scientist Kristine Dery shares the findings from her research on the dynamic between technology and the way that people work, including the design and management of the workplace to understand how organixations use digital capabilities internally to create more effective ways of working, and the impact of new ways of engaging with talent in the digital era.
INTEGRATE: Connecting People, Processes + Platforms with Excellence
Engage today's top digital customer experience executives.Learn More