Katrina Schiedemeyer

Customer Quality Analyst, VOC
Oshkosh Corporation

Katrina Schiedemeyer is an innovative Voice of Customer leader at a Fortune 500 Company where she leverages VOC and Continuous Improvement (CI) to improve the manufacturing process and customer experience. Katrina has a published research work detailing the application of continuous improvement techniques by leveraging VOC in the education system. Her work is currently used by many organizations around the world to improve the education system on multiple continents. Katrina also serves on the Board of Directors for a Mali, Africa based foundation where she uses her VOC research experience to improve the quality of education children in Mali are receiving.

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Oshkosh Corporation   

Session

Transform VoC into Actionable Insights

In today’s digital age, companies collect feedback in virtually every possible method. However, identifying what data can create the highest return on investment (ROI) is difficult. Learn how to transform a data rich, insight poor culture to one that thrives on knowledge. Gather feedback from various customers without creating survey fatigue. Unite your company’s customer feedback with your design strategies and determine what strategic initiatives will have the highest return on investment (ROI).

Tuesday, November 13, 2018

15:15 to 16:15

VoC & Customer-Driven Design

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