Julien Rio

AVP, International Marketing

RingCentral

Julien Rio (CCXP) has more than 10 years of international experience in Marketing and Customer Care positions across multiple industries including toys, medical, hospitality, F&B, logistics, electronics, etc. As AVP, International Marketing at RingCentral, Julien strives for improving customer care worldwide and closing the gap between what companies have to offer and what customers expect. Author and blogger, Julien regularly writes about customer experience and marketing topics.

JULIEN'S SESSIONS

Wednesday, May 18

US/Eastern from 12 :05 PM to 12 :30 PM ( 25 mins )

WATCH NOW

[Main Stage] Rethinking CX in a Post-Pandemic World

The world has changed. Your customers' expectations have changed. Your agents' expectations have changed. CX is more of a differentiator than ever before. Technology silos are a disease that have been around for too long and it's time to find a cure to unlock better CX in the new world. During this session we will discuss five trends that will improve CX in 2022, these will be illustrated through two real world examples AXA and La Redoute.

Speaker

Julien Rio

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