Jennifer Wright is VP of CX at Magellan Health. She previously led a Voice of the Customer function within the federal government. Jenn's team deployed customer research studies, managing feedback system implementation and designing data management standards for customer insights data. Jenn's previous work crossed disciplines and the globe, in the mortgage industry and in academia, where she ran employee focus groups, interviews and observation studies, developed employee and customer surveys, and analyzed business data to evaluate call center agent performance. Jenn served on a team that deployed a proprietary call center scripting platform, and another that was building a marketing analytics tool. Jenn loves traveling, including recent trips to South Africa and the Dominican Republic, and is an avid art lover.
Thursday, October 28
US/Eastern from 1 :15 PM to 1 :40 PM ( 25 mins )
[Panel Discussion] How to Innovate Your CX Through Disruptive Times
Do you have time to be curious? Does your business? How do you enable your CX teams to innovate? As we wrap the 2021 DX Summit Series, join this panel of leaders as they discuss tried and true practices for driving innovation in their digital CX practices. Learn how today’s innovators go beyond the A/B test to take their marketing operations and customer experience to the next level.