Speaker

Jennifer Wright

Jennifer Wright

VP of CX
Magellan Health
Jennifer Wright is VP of CX at Magellan Health. She previously led a Voice of the Customer function within the federal government. Jenn's team deployed customer research studies, managing feedback system implementation and designing data management standards for customer insights data. Jenn's previous work crossed disciplines and the globe, in the mortgage industry and in academia, where she ran employee focus groups, interviews and observation studies, developed employee and customer surveys, and analyzed business data to evaluate call center agent performance. Jenn served on a team that deployed a proprietary call center scripting platform, and another that was building a marketing analytics tool. Jenn loves traveling, including recent trips to South Africa and the Dominican Republic, and is an avid art lover.
JENNIFER'S SESSIONS

Thursday, October 28

US/Eastern from 1 :15 PM to 1 :40 PM ( 25 mins )

[Panel Discussion] How to Innovate Your CX Through Disruptive Times

Panel Discussion

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