Jason Fields

Chief Strategy Officer
Voicify

Jason is the Chief Strategy Officer for Voicify. Jason acts as a collaborator and leader with Voicify’s partners and customers, enabling them to leverage the power of the Voicify platform to engage with their customers and prospects. Jason is an evangelist, speaker, thought leader and strategist for the company. Jason is passionate about personalizing the relationships between brands and customers, for the betterment of both. He believes in finding the ‘Youtility’ of what brands can do to better the experiences of those they serve.

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Voicify   

Session

Demystifying the New Frontier of Voice Experiences

The rapid proliferation of voice and chat experiences, a la Alexa, Google Assistant and others, is forcing marketers and customer experience professionals to master a new kind of experience design, conversation UX, conversational content management and the next generation of analytics.

In this practical session we will use concrete examples and small group exercises to connect the dots from digital experience practices and tools to voice experience practices and tools, and get you started on strategic planning without undoing years of customer experience investments.

Tuesday, November 13, 2018

14:00 to 15:00

Artificial Intelligence & Data Layers

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