Speaker

Eric Carrasquilla

Eric Carrasquilla

SVP of Digital Engagement Solutions
CSG
Eric Carrasquilla is SVP of Digital Engagement Solutions at CSG. He's responsible for driving growth of the company’s business in channel insight (Journey Orchestration/Analytics) and engagement (IVR, Messaging, Kiosk, Conversational Assistant) applications. Eric has 20+ years experience building, launching and monetizing enterprise grade applications that deliver awesome customer experiences. Prior to CSG, Eric has held product, marketing leadership and general management roles in Apttus/Conga, Model N, [24]7.ai, Amdocs and Baan. He holds a B.S. in Marketing from San Jose State University as well as an M.B.A. from Santa Clara University.
ERIC'S SESSIONS

Thursday, October 28

US/Eastern from 11 :45 AM to 12 :10 PM ( 25 mins )

[Keynote] Overcoming the Omnichannel Challenge: Deliver Smarter Digital Interactions with your Customers Through a Unified Customer Experience

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